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1. What payment options do you have?
2. Can I pay it all up front?
3. Do I need to pay it now?
4. Can I align my rental payments with my payday?
5. Can I get it taken out of my Centrelink payments?
6. Can I hire it for my mum/sister/other family member?
7. If something goes wrong, will you fix it?
8. Who pays for the repairs?
9. How soon can I get my rental goods?
10.Do I get an invoice each month?
11. Do I need to be working to hire from you?
12. Does it cost less if I hire it for a longer term?
13. Can I get a new, never used product?
14. Do I have to buy it at the end of my rental contract?
15.If I want to buy it, how long do I have to rent until I can do that?
16.Does the rent I pay count towards the buying price?
17.Does that price include free delivery?
18.Can I get my bond back when I return the hired goods?
19.What happens if I don’t pay my account on time?
20.Will contact me when my contract’s up and organize it to be picked up?
So what makes Rentals-R-Us so special?
- We have a large range of what you need to rent. From our quality white goods, entertainment equipment and furniture to our great exercise equipment, computers and coffee machines, if you need it, chances are you can rent it from us.
- Need a rental fast? Next working day delivery will not be a problem and if you phone early we will try to get it to you today.
- Flexible payment arrangements. We have many payment options to make you life a little easier by organizing B Pay, direct debit, credit card, or Centrepay. You can also pay by cash cheque or money order.
- Need to get rid of your old washer? We will be happy to move or remove your old appliances.
- If you don’t want to be waiting at your home all day. We do our best to inform you of a delivery time period so you are not stuck at home all day!
- We can call you 30 minutes or an hour before we arrive, and/or give you an estimated time at the start of the day.
- Our prices are more than competitive and we quote you the full cost up front. There’s no “extra costs” to spring on you when we deliver.
- Don’t want to be caught in to a contract for many years. We tailor to suit your needs whether you need it for short term, e.g. an extra fridge over Christmas or as long as you need.
- Have you just moved in? Don’t be too surprised if we help out on some of the little jobs to help you get settled quicker. We carry extra light globes, tap washers and can light that water heater.
- What if my rental breaks down? That’s a great benefit from renting with Rentals-R-Us. You will not need to worry about break downs ever again. If it breaks down we will fix or replace it within 24 hours during the work week and sometimes on Saturdays!
- Our friendly and helpful staff know what they are doing, so you will get consistent and reliable information and service.
Q. 1. What payment options do you have?
A. There are lots of options available to you, including credit card, cash, direct debit, cheque or money order, Centrepay and B-PAY.
Q. 2. Can I pay my rental agreement all up front?
A. You can pay it all up front. Our business clients sometimes do it this way to maximise their tax benefits. Most of our customers paid fortnightly or monthly.
Q. 3. Do I need to pay it now?
A. Your first payment is usually made on delivery of the rental goods, but we can arrange alternatives.
Q. 4. Can I align my rental payments with my payday?
A. Yes! We can organise your direct debit to fit with your payday.
Q. 5. Can I get it taken out of my Centrelink payments?
A. Certainly. We have many clients on the Centrepay system.
Q. 6. Can I hire it for my mum/sister/other family member?
A. Yes, provided you are happy to take responsibility for the goods yourself.
Q. 7. If something goes wrong, will you fix it?
A. Yes, we will happily send our representatives to collect the goods and provide you with a replacement.
Q. 8. Who pays for the repairs?
A. Providing it is normal wear and tear or breakdown, it will be covered by Rentals-R-Us. However, damage caused by the renter is their responsibility. The great news is in our 40-year history, damage charges are rare.
Q. 9. How soon can I get it my rental goods?
A. Usually we will be able to deliver to the Perth metro area within one business day. We have a great reputation for doing things fast and with no fuss.
Q. 10. Do I get an invoice each month?
A. Invoices are available, but they are not standard procedure for rental agreements. If you request this option, we will be happy to provide the service.
Q. 11. Do I need to be working to hire from you?
A. No. If you can afford to pay the rental, then we see no reason why you should not receive the service.
Q. 12. Does it cost less if I hire it for a longer term?
A. Yes, we have even better rates for long-term contracts. We are happy to provide you with rates on the phone. Call us on 9379 7375 and we are ready to answer all your questions.
Q. 13. Can I get a new product that has never been used?
A. If you ask for a never used appliance, it can be done via a 12-month rental agreement. Generally on shorter term rentals we provide goods in as-new condition.
Q. 14. Do I have to buy it at the end of my rental contract?
A. This is a rental agreement, so there is no requirement or provision for you to buy the goods.
Q. 15. If I want to buy it, how long do I have to rent until I can do that?
A. We do allow our current renting clients to buy ex rental products. If your aim is to own a product, then call us and we can help you achieve that goal.
Q. 16. Does the rent I pay count towards the buying price?
A. If you become a member of the All-Set Club, then on fitness equipment we offer a 100% rent rebate that goes towards the purchase price. Rentals-R-Us often sell ex hire electrical goods to our clients at a super discounted price.
Q. 17. Does that price include delivery?
A. In most cases delivery and pick-up are free in the Perth Metro area.
Q. 18. Can I get my bond back when I return the hired goods?
A. We generally don’t ask for a bond, (with the exception of fitness equipment) but when we do, it is of course refundable, subject to the normal terms and conditions.
Q. 19. What happens if I don’t pay my account on time?
A. If you keep us informed and we work towards resolving the problem, there will be no action taken. Otherwise you will receive reminder letters and phone calls incurring nominal additional costs. If we can’t make contact in a reasonable time we will visit you at further cost.
Q. 20. Will you contact me when my contract’s up and organize it to be picked up?
A. This is an open-ended contract within a minimum term. We don’t know when you no longer have a need for the goods. The moment you want to seize using the goods past the minimum term, we will pick it up with nothing else to pay beyond the month you are in.
Give us a call on 9379 7375 and we can answer all your questions.
